Refunds & Returns
Last updated: August 2026
Your rights under the Consumer Protection Act 68 of 2008
If you are a consumer in South Africa, your purchase is covered by the Consumer Protection Act 68 of 2008. If a product is faulty, not as described, or does not do what it should, you are entitled to a repair, replacement, or refund. These rights apply regardless of any policy on this page, and nothing here limits them.
Cancelling before dispatch
If you ask us to cancel or change an order before it ships, contact us as soon as possible. Where the cancellation is not made under a statutory cancellation right and we agree to cancel it, a 12.5% service and payment-processing fee will be deducted from the refund. We do not charge this fee if we cancel the order, or where doing so would limit a right you have under the Electronic Communications and Transactions Act or the Consumer Protection Act.
Once packing or shipping has started, we may not be able to stop the parcel. You can still use any return or cancellation right that applies under this policy.
Faulty or incorrect items
If your order arrives faulty, damaged, or not as described, contact us at theteam@mybirdspikes.co.za with your order number and a photo if you can. We will put it right at no cost to you, and we cover return postage for faulty items.
Change-of-mind returns
If you simply change your mind, we are happy to help with a return or exchange within 14 days of delivery. The product must come back unused and in resaleable condition, with its original packaging. For change-of-mind returns you cover the return postage, and we refund the price you paid for the item once it is back with us and checked.
This voluntary 14-day policy includes the statutory seven-day cooling-off right for online purchases under section 44 of the Electronic Communications and Transactions Act 25 of 2002. We do not deduct the 12.5% cancellation fee when you exercise that statutory right; you pay only the direct cost of returning the goods, unless the goods are faulty or incorrect.
How to return
Email us with your order number and we will send you simple return instructions. Please pack everything as carefully as it arrived so it survives the trip back.
Refund timing
Refunds go back to your original payment method, usually within 5 to 10 working days of us receiving and checking the return.